Shipping & Refund Policy

Straight Forward Shipping Policy

We want to keep it simple and straight forward. All orders ship for $4.50. Flat rate.

Currently, we only ship to US addresses.  All orders will be shipped using either UPS, Fedex, DHL or USPS. A tracking number will be sent to the email that you provided when placing the order. Each item is made special for you. Please allow 5 to 10 days to receive your order. Some orders with multiple items may arrive in multiple packages.

Our No Hassle Returns Policy

Want to return or exchange your item? No problem! You have 90 days to return your order, no questions asked. Whether you didn’t like your order, it wasn’t what you expected, or maybe that tent stake went through your new stuff sack (opps). Don’t worry, we have your back and you can return your order for a full refund.

Prior to returning your product, contact us at customersupport@basswoodandbirch.com to request a return. In this email, include the word, “return” in the subject line, and please detail why you are returning your product. We will provide return instructions to you.

Our number one goal is to provide you with a great experience. We are a small team, please give us your patience as we take care of your requests. We greatly appreciate all of our amazing fans!

All returned items will be refunded once they've been received by our warehouse.

As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you'll have proof you've sent it.

Returns can take up to 2-10 working days (excluding weekends and public holidays) to arrive at our warehouse from the US. Once we've received your return parcel, it will be processed within 3 business days (excluding weekends and public holidays) and we'll email you to let you know this has been refunded. Any refund will automatically be issued to the card you used to place the original order. This typically takes 5-10 working days (excluding weekends and public holidays), dependent on your bank/card issuer.